Root Communications,
Inc. Privacy Policy

This privacy policy describes the treatment and handling of your personal information as you create, collaborate, and connect on our platform. With accessible information on our privacy practices, you can focus on what matters most: building communities together.  

1. Scope of This Policy

Root Communications, Inc. (“Root,” “we,” “us,” “our”) respects your privacy and values your trust. The purpose of this Privacy Policy is to inform you of the treatment and handling of personal information that we may learn about you from using our https://www.rootapp.com/ (the “Site”), from using our mobile application (the “App”), from purchasing products and services from us or engaging with our content, or by use of any of our services, whether online or offline (collectively, the “Service”). If you have any questions regarding this information or our privacy practices, please contact us via the methods set out in the How to Contact Us section at the end of this Privacy Policy.

2. Agreement to Terms

If you do not agree with the terms of this Privacy Policy and our Terms of Use, then you should immediately discontinue use of the Service without providing us with any personal information.

3. Personal Information We Collect

We may collect the following categories of personal information (a) directly from you (such as when you register an account or contact us), (b) from third-parties (such as when you interact with our social media accounts), (c) from the device and browser that you use to access the Service, and (d) from cookies and similar technologies.

Identifiers ‍

We may collect your username, email address, account password,  and phone number.  

User-generated Content

We collect the personal information and content of communications that you disclose through the Service. This may include messages, pictures and files shared between users and within communities. We may also collect voice, video or screensharing “calls” between users and within communities.

Payment Information

We may collect your payment information and associated billing information if you make any purchases on the Service.  

Device Information

We may collect device information when you visit our Site or use our App. Device information may include your device type, browser type, online and/or unique identifiers, IP address, geolocation information.

Internet Activity

We may collect personal information concerning your interaction with the Site and/or App, including when you access the Site and/or App and your browsing activity on the Site and/or App (such as which pages you visit, in what order, and for how long). This may also include “traffic data” or tracking information provided by the Site’s host or similar providers (e.g., Google Analytics) that may be helpful for marketing purposes or for improving the Site and App.

You are not required to provide all personal information identified in this Privacy Policy to use our Service or to interact with us, but certain functionality will not be available if you do not provide certain personal information. For example, if you do not provide certain personal information, we may not be able register an account or respond to your requests.

4. Cookies

We store certain personal information that gets collected automatically at our end through cookies and other similar technologies. A cookie is a small string of information that a website that you visit transfers to your browser for identification purposes. Cookies can be used to follow your activity while using a website or across websites, and that information helps companies understand your preferences and tendencies, as well as improve and personalize your website experience. Some cookies are necessary to operate a website, while others can be functional, analytical, or used for marketing purposes, including targeted advertising (as discussed in more detail below). Cookies on the Site are generally divided into the following categories:

• Strictly Necessary Cookies. These are required for the operation of the Site. They include, for example, cookies that enable you to log into password-protected portions of the Site. These cookies are session cookies that are erased when you close your browser.

• Analytical/Performance Cookies. These allow us to recognize and count the number of visitors to the Site and understand how such users navigate through the Site (e.g., when and which pages are visited, in what order the pages are visited, and where a user is located).  

We also use Google Analytics for part of this process. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. Google provides users with the ability to prevent their data from being used by Google Analytics—learn more by going to https://tools.google.com/dlpage/gaoptout.  

• Functional Cookies. These improve the functional performance of the Site and make it easier for you to use. For example, cookies are used to remember that you have previously visited the Site and asked to remain logged into it (e.g., this saves your username). These cookies qualify as persistent cookies because they remain on your device for use during your next visit to the Site. You can delete these cookies as detailed below.

• Targeting Cookies. These record your visit to the Site and the pages you have visited and the links you have followed, to recognize you as a previous visitor, and to track your activity on the Site and other websites you visit. These cookies are used to display ads on other websites based on your visits to our Site and other online activity. These cookies qualify as persistent cookies because they remain on your device.

You can also prevent the use of certain cookies by modifying your Internet browser settings, typically under the sections “Help,” “Internet Options,” or “Cookie Settings.” If you disable or delete certain cookies in your Internet browser settings, you may still access our Site, however, you might not be able to access or use important functions or features of our Site, and you may, for example, be required to re-enter your log-in details.

Do-Not-Track Signals

At this time, we do not recognize automated “do-not-track” browser signals.

5. Children’s Privacy

The Service is not intended for users under the age of 16 and Root does not knowingly collect personal information from individuals under the age of 16. If you are aware of, or suspect that, someone under the age of 16 is using the Service without permission, please notify us immediately by contacting us as detailed in the How to Contact Us section below. If you have questions or concerns about the Internet and privacy for your child, we encourage you to check out the FTC Guidelines for protecting your child’s privacy online.

6. Our Use of Personal Information

We collect and use your personal information for the following purposes:

• Manage our relationship with you

• Respond to your inquiries or requests, and request feedback

• Provide goods or services requested by, or reasonably anticipated by, you

• Analyze use of the Website or App

• Detect security incidents and protect against malicious, deceptive, fraudulent, or illegal activity or prosecute those responsible  

• Comply with legal requirements

7. Our Disclosure of Personal Information

We may disclose your personal information with the following third parties:

• Service providers. In some instances, service providers will be directly responsible to you for their use of your personal information. They may be obliged by law to provide you with additional information regarding the personal information that they hold about you and how and why they process that information. Further information may be provided to you in a separate notice or may be obtained from such service providers directly, for example, via their websites.  

• With third parties in connection with a change to the control or financial status of the company, including a corporate restructuring, sale, acquisition, financing, reorganization, bankruptcy, receivership, transfer, assignment of assets, or business merger or divestiture. Personal information and other information may be disclosed in the diligence process with counterparties and others assisting with the transaction and transferred to a successor or affiliate as part of that transaction.

• Government bodies, dispute resolution organizations, law enforcement agencies, or third parties in connection with (a) responding to a subpoena, search warrant, or other lawful request for personal information that we receive; (b) cooperating in a law enforcement or similar investigation; or (c) otherwise protecting our rights, as applicable.

8. Your Privacy Choices

To delete your account or the personal information we hold about you, contact us via our delete account form.  

9. Security

We maintain reasonable physical, administrative, and technical measures designed to protect personal information from loss, misuse, alteration, or unintentional destruction. All data transmitted between users (e.g., mobile apps or browsers) and Root’s backend services is encrypted using industry-standard TLS (Transport Layer Security).

However, whenever you provide personal information online there is a risk that third parties may intercept and use that information. Although we seek to protect your personal information and privacy, we cannot guarantee the security of any personal information you disclose online. To the extent permitted under applicable law, we assume no liability or responsibility for disclosure of your personal information due to errors in transmission, unauthorized access by third parties, or other causes beyond our control.

You play an important role in keeping your personal information secure. You should not disclose your username or password with anyone. If you have reason to believe that your account is no longer secure, please contact us immediately at support@rootapp.com or at the contact information in the How to Contact Us section below.‍

10. Links to Other Websites
For your convenience, we may link to third-party sites and services, or otherwise display third-party content through our Site and App to provide increased value to our visitors. We have no control over these linked sites, each of which has separate privacy and data collection policies and practices independent from us. As such we have no responsibility or liability for these independent policies or actions and are not responsible for the privacy practices or the content of any such websites. Please note that these other sites may send their own cookies to users, collect data, or solicit personal information, and we encourage you to review their policies before engaging with these third-party sites.  

11. Effective Date and Changes to This Privacy Policy
This Privacy Policy is effective as of the date at the top of this policy. Root has the discretion to update this Privacy Policy at any time. When we do, we will revise the effective date at the top of this page. We encourage users to frequently check this page for any changes and to stay informed about how we are helping to protect the personal information we collect, especially before you provide information, and particularly personal information, directly to us through the Service. In the event of a material change to this Privacy Policy, we will provide a message through our website or via email informing you of the change.

12. International Personal Information Transfers
We are located in the United States, and the personal information that we collect is stored on servers located in the United States. This means that your personal information will be collected, processed, and stored in the United States, which may have data protection laws that are different from (and sometimes less protective than) the laws of your country or region.  

By sending us personal information, you agree and consent to the processing of your personal information in the United States, which may not offer an equivalent level of protection to that required in other countries (particularly the European Economic Area).

We have implemented safeguards designed to ensure that the personal information we process remains protected in accordance with this Privacy Policy, including when processed internationally or by our third-party service providers and partners. The safeguards we may take at our discretion include, for instance, entering into specific agreements in connection with any onward transfers of personal information. We may implement other mechanisms and take similar appropriate safeguards with our third-party service providers and partners. Further details can be provided upon request.

13. Users in Other Jurisdictions
Remember operates its Services globally. Users from various countries may access our Services. This Privacy Policy addresses our primary privacy commitments where we have a significant user base or where local laws require specific disclosures. If you are a resident of a country, region, or other jurisdiction not specifically covered by this Privacy Policy and you believe you have specific rights under your local data protection laws that are not addressed, please reach out to us via our support form with the subject line “International Privacy Inquiry” and specify your country of residence and the nature of your inquiry.

14. How to Contact Us
If you have any questions about this Privacy Policy or our Service, please contact us via our support form.

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